Popular questions
Popular questions
Do you have any cool recipes or brewing tips for the coffees I bought?
Follow and read our [ recipes ] posts where we periodically publish cold and hot, classic and new, trendier recipes and ‘how-to’s.
I forgot all my login details. What now?
In case you cannot find any of your account access data, neither the email address, username or the password, please contact us through the contact form:
Contact page
Or send us an email at: [email protected]
I forgot my password. How can I log in again?
If you forgot your password you can use the 'Lost your password?' option on the log-in form - given you have your accounts registration email or username. Alternatively you can use the following link:...
What payment methods do you accept?
Stripe accepts and processes American Express, Visa, Discover, and Mastercard-branded cards, as well as some of the more niche products like UnionPay, JCB, and Diners Club....
What are the benefits of having a ColdHotDrinks account?
By creating a ColdHotDrinks account you will have access to a number of useful features. They include: A selection of coffee matches recommended just for you, a history of all the orders you have made...
How can I login to my dashboard?
To access your dashboard, log in or register by clicking the account button.
...
Do I need an account to order coffee?
No, an account is not needed to order coffee on ColdHotDrinks. However, we do recommend it as it allows you to use a number of useful features....
Why are there two shipping fees for my order?
This happens when you order coffee from several roasters. This is because we do not handle shipping ourselves and each roaster has to pay their own Swiss Post shipping fee....
Coffee
Do you have any cool recipes or brewing tips for the coffees I bought?
Follow and read our [ recipes ] posts where we periodically publish cold and hot, classic and new, trendier recipes and ‘how-to’s.
How can I review a product?
Currently we only offer the 'rate product' feature through your customer dashboard:
Customer dashboard rating tab
We use this simple rating system for the products our customers have bought.
In t...
I took the quiz but I don’t like the result, what now?
If you didn’t like that result you can go back to the homepage and try the quiz again, there might not be only one coffee suited to your preferences!
You can also register for an account to access ...
How can I be notified about new coffees added to the shop?
By signing up for our monthly newsletter! We inform our fans about all updates to the website and the shop including new coffees or roasters that we add....
Are the coffees you sell fairtrade or organic?
Our coffees are not certified by Fairtrade as this requires large fees for the company that sells the product and is not possible for our micro-roasters. However, some of the roasters deal directly wi...
How fresh is the coffee?
Every bag of coffee we sell is roasted to order. This ensures maximum freshness and taste. Our partner roasteries receive your order through their dashboard on our website and package your coffee on t...
What is specialty coffee?
Specialty coffee is coffee to which a Quality Grader or "Q-Grader" has given a score of 80 or above out of 100. In practical terms, this means that the coffee is evaluated through strict criteria by i...
For Roasters
We are interested in collaborating with you as a partner roastery. How do we sign up?
At the moment, we only accept requests for registration to our platform through direct contact. So please express your interest by using the contact form:
Contact page
Or sending us an email at: i...
My Account
I forgot all my login details. What now?
In case you cannot find any of your account access data, neither the email address, username or the password, please contact us through the contact form:
Contact page
Or send us an email at: [email protected]
I forgot my password. How can I log in again?
If you forgot your password you can use the 'Lost your password?' option on the log-in form - given you have your accounts registration email or username. Alternatively you can use the following link:...
What are the benefits of having a ColdHotDrinks account?
By creating a ColdHotDrinks account you will have access to a number of useful features. They include: A selection of coffee matches recommended just for you, a history of all the orders you have made...
How can I login to my dashboard?
To access your dashboard, log in or register by clicking the account button.
...
Orders
Can I cancel my order?
Yes, currently you may only cancel your order through the form in our contact page or by sending us an email at [email protected]
What payment methods do you accept?
Stripe accepts and processes American Express, Visa, Discover, and Mastercard-branded cards, as well as some of the more niche products like UnionPay, JCB, and Diners Club....
What to do if there is an issue with my coffee?
If there is any sort of problem with your coffee please contact us through our email [email protected] or submit your query in our contact page....
Do I need to take the quiz every time I want to order coffee?
No, you can also order by browsing the "All Coffee" page and finding a suitable coffee that way. However, if you want your quiz answers to be saved for the next time you visit you need to create an ac...
Do I need an account to order coffee?
No, an account is not needed to order coffee on ColdHotDrinks. However, we do recommend it as it allows you to use a number of useful features....
What’s the maximum quantity I can order?
50 packages for normal customers, contact us for an offer on large orders....
Shipping
Why are there two shipping fees for my order?
This happens when you order coffee from several roasters. This is because we do not handle shipping ourselves and each roaster has to pay their own Swiss Post shipping fee....
How long will it take for my coffee to arrive?
Once the roaster has packaged your coffee, it will be delivered by Swiss post which can take a day or two depending on your location and the location of the roastery....
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